Agenda 17/08/2011

Captive animal management: level 4

SAQUA: 48435.

· Feedback on training.

« Received SOP guide lines for species care L2 to help with training of students, started using them today and works really well. We will monitor how it goes and improve on any challenges.

« All the student did their unpacking and questions! We are very impressed! Every one of them is very enthusiastic and wants to learn more every day.

· Feedback on research project.

§ No further progress.

· Presentation of assignments(s).

{ Assignments done on Power point about slide show on all the WLC animals. Made educational products for the public on Micro soft office publisher & posted on blogs.

· Handout & discussion of new assignments.

© Complete workbook Questions up to 9

© Discussed new assignments:

© List the products and services available within your facility. Determine what the visitors can be charged.

© Create an accepted policy and procedure related to the availability and charging of visitors for the various services and products.

© Discuss how you would cater to visitors in a manner that will contribute to the hospitality ethic. Explain why effective communication and interaction is important.

© Create a policy and procedure document to determine what to do, in terms of customers that are dissatisfied, and what principles must be applied.

© Conduct a tour and follow the sales practices established above.

· Research for new assignments.

{ Speaking to Sondela Reception to gain insight on how our visitor’s book & pay visits to the WLC. Ask about the possess of activity booking.

{ Find out how we get people from the outside to visit the WLC. Ask how the prices are determined for each activity, Find out if reception has a customer service policy for dissatisfied customers.